VIP Lounge Concierge & Guest Experience Lead

MGM Resorts International; Maryland; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Healthcare benefits

Free meals

Free parking

Professional development

Job summary

MGM National Harbor seeks a VIP Lounge Representative to deliver an elevated guest experience, managing reservations, access, and special requests for VIP guests. You will ensure seamless check-in and check-out, coordinate with casino hosts, and oversee lounge operations with a focus on accuracy and guest satisfaction.

The ideal candidate brings prior guest services or concierge experience, holds at least a high school diploma, and can handle cash transactions professionally in a fast-paced

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Experience in guest services, front desk or concierge preferred.

Responsibilities

• Deliver an elevated, personalized guest experience at VIP lounge.
• Manage VIP check-in/check-out and reservations; handle billing inquiries.
• Coordinate lounge operations, cleanliness, and presentation with cross-functional teams.
• Balance cash and payments; process cash/credit transactions per procedures.

Skills

Guest services

Customer service

Education

High School Diploma or GED

Job description

MGM National Harbor seeks a VIP Lounge Representative to deliver an elevated guest experience, managing reservations, access, and special requests for VIP guests. You will ensure seamless check-in and check-out, coordinate with casino hosts, and oversee lounge operations with a focus on accuracy and guest satisfaction.

The ideal candidate brings prior guest services or concierge experience, holds at least a high school diploma, and can handle cash transactions professionally in a fast-paced