VIP Lounge Concierge — Create Memorable Guest Experiences

MGM Resorts; Nevada; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Wellness programs

Discounts

Free meals

Free parking

Health protection

Development opportunities

Volunteer opportunities

Job summary

MGM Resorts International at Mandalay Bay in Las Vegas invites you to join as a VIP Lounge Representative. Your warm, personable approach shapes the guest experience from the moment guests arrive, whether checking in, assisting with requests, or guiding premium guests to their rooms.

The starting rate is $22.50 per hour. This role focuses on flawless VIP check-in/out, accurate billing with casino hosts, cash handling per procedures, and daily lounge operations including opening, coordinating

Qualifications

• High School Diploma or GED is required.
• Must be 21 years of age or older.
• Prior guest service or front desk/concierge experience preferred.

Responsibilities

• Ensure VIP check-in/out is efficient and flawless.
• Resolve guest bills with casino hosts for additional charges.
• Balance cash and credits following property procedures.
• Open VIP lounge daily per standards while using Opera reports.
• Close VIP lounge daily, assign rooms, and report arrivals.

Skills

Guest service experience

Front Desk/Concierge experience

21+ age

Education

High School Diploma or GED

Job description

MGM Resorts International at Mandalay Bay in Las Vegas invites you to join as a VIP Lounge Representative. Your warm, personable approach shapes the guest experience from the moment guests arrive, whether checking in, assisting with requests, or guiding premium guests to their rooms.

The starting rate is $22.50 per hour. This role focuses on flawless VIP check-in/out, accurate billing with casino hosts, cash handling per procedures, and daily lounge operations including opening, coordinating