VIP Lounge Representative - Mandalay Bay

MGM Resorts; Nevada; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Wellness programs

Discounts

Free meals

Free parking

Health protection

Development opportunities

Volunteer opportunities

Job summary

MGM Resorts International at Mandalay Bay in Las Vegas invites you to join as a VIP Lounge Representative. Your warm, personable approach shapes the guest experience from the moment guests arrive, whether checking in, assisting with requests, or guiding premium guests to their rooms.

The starting rate is $22.50 per hour. This role focuses on flawless VIP check-in/out, accurate billing with casino hosts, cash handling per procedures, and daily lounge operations including opening, coordinating

Qualifications

• High School Diploma or GED is required.
• Must be 21 years of age or older.
• Prior guest service or front desk/concierge experience preferred.

Responsibilities

• Ensure VIP check-in/out is efficient and flawless.
• Resolve guest bills with casino hosts for additional charges.
• Balance cash and credits following property procedures.
• Open VIP lounge daily per standards while using Opera reports.
• Close VIP lounge daily, assign rooms, and report arrivals.

Skills

Guest service experience

Front Desk/Concierge experience

21+ age

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

THE JOB:

At Mandalay Bay, the guest experience begins with you. As a VIP Lounge Representative, your warm and personable approach sets the tone the moment guests arrive. Whether it's a seamless check-in or a thoughtful interaction, your dedication to making every moment special leaves a lasting impression, and one they'll remember long after their stay.

THE STARTING RATE: $22.50/Hour

THE DAY-TO-DAY:

• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
• Resolve guest bills with casino hosts for any additional food, beverages, or show tickets
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Open the VIP lounge daily by following department standards, including but not limited to: running Opera reports for guest arrival and departure information, and assigning rooms for VIP arrivals
• Close the VIP lounge daily by following department standards, including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge

THE IDEAL CANDIDATE:

• Prior relevant guest service experience preferred
• Prior relevant Front Desk or Concierge experience is preferred
• High School Diploma or GED required
• Must be 21 years of age or older required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

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