VIP Lounge Representative - Mandalay Bay

MGM Resorts International; Nevada; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International is seeking a VIP Lounge Representative at Mandalay Bay in Las Vegas. You will warmly welcome guests, manage check-in/out, and ensure memorable experiences through thoughtful interactions and flawless service.

The role requires a high school diploma or GED, must be 21 or older, and favors candidates with prior guest service or front desk/concierge experience. Enjoy perks and growth opportunities with MGM Resorts.

Qualifications

• Prior guest service experience preferred.
• Front Desk or Concierge experience is preferred.
• High School Diploma or GED required.

Responsibilities

• Ensure VIP check-in/out is efficient and flawless and maintains good relations between the property and guests.
• Resolve guest bills with casino hosts for additional charges or tickets.
• Post correct charges and credits, handle payments, and balance cash and cash equivalents per procedures.
• Open the VIP lounge daily following standards, run reports for arrivals, and assign rooms for VIP arrivals.
• Close the VIP lounge daily, ensure rooms are assigned, amenities sent, and reports prepared for next day arrivals.

Skills

Guest service

Front Desk

Concierge experience

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

At Mandalay Bay, the guest experience begins with you. As a VIP Lounge Representative, your warm and personable approach sets the tone the moment guests arrive. Whether it’s a seamless check-in or a thoughtful interaction, your dedication to making every moment special leaves a lasting impression, and one they’ll remember long after their stay.

THE STARTING RATE: $22.50/Hour

The Day-to-day

• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
• Resolve guest bills with casino hosts for any additional food, beverages, or show tickets
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Open the VIP lounge daily by following department standards, including but not limited to: running Opera reports for guest arrival and departure information, and assigning rooms for VIP arrivals
• Close the VIP lounge daily by following department standards, including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge

The Ideal Candidate

• Prior relevant guest service experience preferred
• Prior relevant Front Desk or Concierge experience is preferred
• High School Diploma or GED required
• Must be 21 years of age or older required

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW?