VIP Lounge Representative - Luxor

MGM Resorts International; Hempfield Township (Westmoreland County); In loco; USD 30.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free meals in employee dining room

Free parking on and off shift

Wellness incentive programs

Discounts on hotel, food & beverage, &

Health & Income Protection benefits

Professional development & networking

Descrizione del lavoro

MGM Resorts International in Las Vegas seeks a VIP Lounge Representative to welcome guests, understand their stories, and own the guest experience to create WOW moments and memories they carry far beyond their stay.

This role supports guest reservations, VIP check-in/out, billing with hosts for food, beverages or show tickets, and daily opening/closing of the VIP lounge according to department standards; a High School Diploma or GED and a minimum age of 21 are required.

Competenze

• High School Diploma or GED required.
• Must be a minimum of 21 years of age.

Mansioni

• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Open the VIP lounge daily by following department standards including but not limited to running Opera reports for guest arrival and departure information and assigning rooms for VIP arrivals.
• Close the VIP lounge daily by following department standards including but not limited to ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge.

Conoscenze

Guest service oriented

Cash handling

Team player

Formazione

High School Diploma or GED

Strumenti

Opera reports

Descrizione del lavoro

The SHOW comes alive at MGM Resorts International

Las Vegas, Nevada

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The VIP Lounge Representative will set the stage for guest experience with a welcoming smile and service. By understanding their unique stories and needs, the candidate will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING RATE:

$22.50 hourly

THE DAY-TO-DAY:

• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered.
• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.
• Resolve guest bills with casino hosts for any additional food, beverages or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Open the VIP lounge daily by following department standards including but not limited to running Opera reports for guest arrival and departure information and assigning rooms for VIP arrivals.
• Close the VIP lounge daily by following department standards including but not limited to ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge.

THE IDEAL CANDIDATE:

• High School Diploma or GED required.
• Must be a minimum of 21years of age required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12858

Are you ready to JOIN THE SHOW?