VIP IT Support Technician - Onsite & AV Expert

Spacex; Washington; Hybrid; USD 40,000 - 62,000; Full time

Job summary

SpaceX is seeking an IT Support Technician with strong IT service delivery experience to support a fast-paced environment including launch and mission operations. The role covers end-to-end IT services for staff, from onboarding to repair and replacement of hardware and software, with architectural duties in end-user infrastructure, printing, and conference room technologies.

You will provide 1st-3rd line support, manage IT assets, deploy hardware, troubleshoot across software/hardware, and

Qualifications

• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• 1+ years of professional experience in AV (audio/visual) events support.
• Experience supporting Microsoft technologies.

Responsibilities

• Provide 1st, 2nd, and 3rd tier support to SpaceX employees.
• Manage on site inventory and the total lifecycle of IT assets.
• Procure, configure and deploy computer hardware and mobile cellular devices.
• Troubleshoot software and hardware issues, in person and remotely.
• Configure and troubleshoot desktop, label and large multifunction printers.
• Network support and troubleshooting, from device connectivity to VLAN configuration.
• Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
• Support AV/VC solutions locally and globally to support in-region teams.
• Support events around the SpaceX offices from an AV (audio/visual) standpoint, and occasional out-of-hours event support.
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

Skills

IT support

Customer service

Troubleshooting

Education

High school diploma or equivalency certificate

Tools

Microsoft technologies

AV equipment

IP networks

Printers

Network configuration

Job description

SpaceX is seeking an IT Support Technician with strong IT service delivery experience to support a fast-paced environment including launch and mission operations. The role covers end-to-end IT services for staff, from onboarding to repair and replacement of hardware and software, with architectural duties in end-user infrastructure, printing, and conference room technologies.

You will provide 1st-3rd line support, manage IT assets, deploy hardware, troubleshoot across software/hardware, and