VIP IT Support Technician for Global AV & 24x7 Ops

SPACE EXPLORATION TECHNOLOGIES CORP; Northern (KY); Hybrid; USD 39,950,000 - 61,992,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k) retirement plan

Stock purchase plan

Paid vacation & holidays

Job summary

SpaceX is seeking an IT Support Technician with strong IT service delivery experience to support staff, including high-caliber engineers, launch, mission operations, and 24x7 manufacturing operations.

The role covers end-to-end IT services: onboarding, setup, upgrades, installation, troubleshooting, repair, and asset management for hardware and software, plus AV/VC support and global events. Strong customer service and teamwork are essential.

Qualifications

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• 1+ years of professional experience in AV (audio/visual) events support.
• Experience supporting Microsoft technologies.

Responsibilities

• Provide 1st, 2nd, and 3rd tier support to SpaceX employees.
• Manage on site inventory and the total lifecycle of IT assets.
• Procure, configure and deploy computer hardware and mobile cellular devices.
• Troubleshoot software and hardware issues, in person and remotely.
• Configure and troubleshoot desktop, label and large multifunction printers.
• Network support and troubleshooting, from device connectivity to VLAN configuration.
• Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
• Support AV/VC solutions locally and globally to support in-region teams.
• Support events around the SpaceX offices from an AV standpoint, and occasional out-of-hours event support.
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

Skills

IT support

AV events support

Microsoft technologies

Customer service

Communication skills

Education

High school diploma

Tools

Mac iOS

Linux

A+/Network+/MCSE

AV equipment

Printer management

Job description

SpaceX is seeking an IT Support Technician with strong IT service delivery experience to support staff, including high-caliber engineers, launch, mission operations, and 24x7 manufacturing operations.

The role covers end-to-end IT services: onboarding, setup, upgrades, installation, troubleshooting, repair, and asset management for hardware and software, plus AV/VC support and global events. Strong customer service and teamwork are essential.