VIP IT Support & Field Repair Engineer

Worldwide TechServices, LLC; Carlsbad (CA); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Worldwide TechServices is seeking a Customer Service Engineer to provide intermediate end-user computing support, repair and desk-side service for PCs, laptops, tablets and printers. You will assist VIP clients, follow ITIL processes, and coordinate with service teams to meet metrics.

The role emphasizes strong communication, fault diagnosis, and hands-on hardware recovery, with an expectation of 2–4 years of relevant experience and relevant certifications.

Qualifications

• Technical school certification or equivalent 2–4 years of relevant experience.
• Maintain OEM certifications as directed by management.
• Knowledge of ITIL methodologies.
• A+ certification is desired.
• May require additional customer-specific certifications or training as required.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities for end-user computing devices.
• Provide support to VIP clients.
• Responds to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Meet customer service and operational metrics as outlined in guidelines.
• Proactively communicate with end-users and service desk regarding status and estimates.
• Follow all documented service operations policies and procedures.
• Other duties or certifications may be assigned as needed.

Skills

Communication skills

Customer-facing

Instruction following

Manual dexterity

Repair kit ownership

Adaptability to policy

Education

Technical school certification

A+ certification desired

ITIL knowledge

Job description

Worldwide TechServices is seeking a Customer Service Engineer to provide intermediate end-user computing support, repair and desk-side service for PCs, laptops, tablets and printers. You will assist VIP clients, follow ITIL processes, and coordinate with service teams to meet metrics.

The role emphasizes strong communication, fault diagnosis, and hands-on hardware recovery, with an expectation of 2–4 years of relevant experience and relevant certifications.