Field IT Repair Engineer – VIP Desk-Side Support

Worldwide TechServices; Utah; On-site; USD 45,000 - 65,000; Full time

Job summary

Worldwide TechServices is seeking a Customer Service Engineer to perform intermediate repair tasks on technology products in an end-user computing setting. The role emphasizes excellent communication and professional service delivery, with VIP client support and adherence to service policies.

You will handle desk-side support, IMAC activities, and proactive status updates while maintaining a solid understanding of ITIL-based processes and relevant OEM certifications.

Qualifications

• Typically requires technical school certification or 2–4 years of relevant experience.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities in an end-user environment (PCs, desktops, laptops, tablets, printers).
• Provides support to client identified VIPs.
• Responds to change management requests including installing new PC equipment and end-user desk-side support.
• Performs IMAC (Install/Move/Add/Change) activities.
• Performs all assigned desk-side support activities.
• Maintains outstanding technical and professional services skills.
• Communicates proactively with end-users and service desk regarding arrival times, repair estimates and status.
• Follows all documented service operations policies and procedures.

Skills

Communication

Customer-facing

Written skills

Interpersonal skills

Follow instructions

Lift 50 lbs

Repair kit

Education

Technical school certification

Job description

Worldwide TechServices is seeking a Customer Service Engineer to perform intermediate repair tasks on technology products in an end-user computing setting. The role emphasizes excellent communication and professional service delivery, with VIP client support and adherence to service policies.

You will handle desk-side support, IMAC activities, and proactive status updates while maintaining a solid understanding of ITIL-based processes and relevant OEM certifications.