Senior IT Support Engineer – VIP & Desk-Side

Worldwide TechServices; Phoenix (AZ); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Worldwide TechServices is seeking a Senior Customer Service Engineer to perform advanced repair tasks in an end-user computing environment. The role focuses on supporting VIP clients, resolving complex issues, and maintaining asset security.

The position requires 4–7 years of relevant experience, strong communication skills, and proficiency with Microsoft Office tools and ITIL practices. Medical, dental, vision, and 401K benefits are offered.

Qualifications

• Typically requires technical school certification or equivalent of 4-7 years of relevant experience.
• ITIL knowledge and ticketing systems familiarity are preferred.
• Strong communication and customer-facing skills are essential.

Responsibilities

• Provides support to client VIPs and performs advanced troubleshooting in end-user environments.
• Performs complex repair activities on PCs, desktops, laptops, tablets and printers.
• Collaborates with senior users and service desk teams to ensure timely resolutions.
• Proactively researches and suggests automated approaches to improve task efficiency.
• Manages deployment, tracking, and security of IT assets and follows change management processes.

Skills

Communication

Oral and written

Interpersonal skills

Stand-by readiness

Process adherence

Lifting 50 lbs

Education

Technical school certification or equivalent

Tools

PowerPoint

Microsoft Word

Excel

Outlook

Microsoft Office 365

Active Directory

Ticketing systems

ITIL knowledge

Job description

Worldwide TechServices is seeking a Senior Customer Service Engineer to perform advanced repair tasks in an end-user computing environment. The role focuses on supporting VIP clients, resolving complex issues, and maintaining asset security.

The position requires 4–7 years of relevant experience, strong communication skills, and proficiency with Microsoft Office tools and ITIL practices. Medical, dental, vision, and 401K benefits are offered.