VIP IT Support Engineer

Worldwide TechServices, LLC; Melbourne (FL); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Worldwide TechServices LLC in Melbourne, FL seeks an IT support professional to handle end-user technical issues for desktops, laptops, tablets and printers. The role includes VIP client support, IMAC deployments, and desk-side service tasks in a fast-paced environment.

You will follow service policies, communicate status to users and service desk staff, and contribute to meeting customer satisfaction metrics through proactive support.

Qualifications

• Experience in end-user IT support and incident resolution.
• Strong troubleshooting skills for desktops, laptops, tablets and printers.
• Ability to communicate clearly with users and service desk teams.

Responsibilities

• Provide basic to moderately complex troubleshooting and repair in end-user environments.
• Support VIP clients and respond to change management requests (IMAC).
• Perform desk-side support and related IT activities as assigned.
• Adhere to documented service operations policies and guidelines.

Skills

End-user support

Troubleshooting

Customer service

Job description

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer
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