VIP IT Field Support Engineer

Worldwide TechServices; San Antonio (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading technology services firm is seeking a Customer Service Engineer in San Antonio, Texas. This intermediate role involves troubleshooting and repairing technology products in an end-user environment, assisting VIP clients, and managing installation requests. The ideal candidate possesses a technical school certification and relevant experience, with strong communication skills essential for excellent customer service. A+ certification is desirable, and the candidates must own basic repair equipment. Join a company that values technical excellence and customer satisfaction.

Qualifications

• 2-4 years of relevant experience in a technology-based environment.
• Understanding of ITIL methodologies.
• Required OEM Certifications as directed by Management.

Responsibilities

• Perform troubleshooting and repair of PCs, laptops, and printers.
• Provide support to client identified VIPs.
• Respond to installation and change management requests.
• Display technical and professional service skills.
• Meet customer service satisfaction levels.

Skills

Communication and customer-facing skills

Oral, written and interpersonal skills

Ability to lift and move computer equipment

Basic repair kit ownership

Education

Technical school certification or equivalent experience

A+ certification

Job description

A leading technology services firm is seeking a Customer Service Engineer in San Antonio, Texas. This intermediate role involves troubleshooting and repairing technology products in an end-user environment, assisting VIP clients, and managing installation requests. The ideal candidate possesses a technical school certification and relevant experience, with strong communication skills essential for excellent customer service. A+ certification is desirable, and the candidates must own basic repair equipment. Join a company that values technical excellence and customer satisfaction.