VIP Desk-Side IT Support Engineer

Worldwide TechServices; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology services provider is looking for a technical support specialist in Fort Worth, Texas. The role involves troubleshooting, repair activities, and providing support to VIP clients. Responsibilities include managing changes, supporting desk-side operations, and ensuring high customer satisfaction. Candidates should exhibit strong technical and customer service skills. This position is an excellent opportunity for those eager to contribute to client service excellence.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Respond to change management requests including installing new PC equipment.
• Perform Install/Move/Add or Change (IMAC) activities.
• Display outstanding technical and professional services skills.
• Meet established customer service satisfaction levels and metrics.

Job description

A technology services provider is looking for a technical support specialist in Fort Worth, Texas. The role involves troubleshooting, repair activities, and providing support to VIP clients. Responsibilities include managing changes, supporting desk-side operations, and ensuring high customer satisfaction. Candidates should exhibit strong technical and customer service skills. This position is an excellent opportunity for those eager to contribute to client service excellence.