Senior IT Field Service Engineer – VIP Desk Support

Worldwide TechServices; Geismar (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services provider located in Geismar, Louisiana is seeking a Sr Customer Service Engineer. This intermediate-level position involves troubleshooting and repair activities for technology products in an end-user environment. The ideal candidate will have technical school certification or equivalent experience, strong communication skills, and the ability to lift computer equipment. This role requires a proactive approach to customer service and adherence to established guidelines.

Qualifications

• Technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• A+ certification is desired.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Respond to change management requests.
• Perform Install/Move/Add or Change (IMAC) activities.
• Display outstanding technical and professional services skills.
• Proactively communicate with end-users regarding repair status.

Skills

Excellence in communication and customer-facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions and processes with minimal instruction

Ability to lift and/or move various computer equipment up to 50 lbs

Must own a basic repair kit

Education

Technical school certification or equivalent of 2-4 years of relevant experience

Job description

A technology services provider located in Geismar, Louisiana is seeking a Sr Customer Service Engineer. This intermediate-level position involves troubleshooting and repair activities for technology products in an end-user environment. The ideal candidate will have technical school certification or equivalent experience, strong communication skills, and the ability to lift computer equipment. This role requires a proactive approach to customer service and adherence to established guidelines.