VIP Desk-Side Service Engineer (IT Support & Repair)

Worldwide TechServices; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Worldwide TechServices is seeking a Customer Service Engineer in Plano, Texas. This critical role involves troubleshooting and repairing technology products, supporting client VIPs, and performing desk-side support activities.

A successful candidate will possess excellent communication skills and relevant technical certifications, while contributing to customer satisfaction. The position offers an opportunity to work with cutting-edge technology in a dynamic environment.

Qualifications

• Requires technical school certification or equivalent experience.
• A+ certification is desired.
• Understanding of ITIL methodologies.

Responsibilities

• Troubleshoot and repair technology-based products.
• Provide support to client identified VIPs.
• Install new PC equipment and provide desk-side support.
• Perform all assigned desk-side support activities.

Skills

Communication and customer-facing skills

Oral, written and interpersonal skills

Ability to follow instructions

Basic repair kit ownership

Education

Technical school certification or equivalent of 2-4 years of relevant experience

Tools

PCs and laptops

Printers

Job description

Worldwide TechServices is seeking a Customer Service Engineer in Plano, Texas. This critical role involves troubleshooting and repairing technology products, supporting client VIPs, and performing desk-side support activities.

A successful candidate will possess excellent communication skills and relevant technical certifications, while contributing to customer satisfaction. The position offers an opportunity to work with cutting-edge technology in a dynamic environment.