VIP On-Site IT Support Engineer

Worldwide TechServices; La Porte (TX); On-site; USD 52,000 - 62,000; Full time

Job summary

Worldwide TechServices in Texas is seeking a Customer Service Engineer to perform intermediate repair and troubleshooting for a range of technology products in an end-user computing environment. You will handle desk-side support, IMAC activities, and communicate estimates and status to users and service desks, while maintaining OEM certifications and ITIL-aligned practices.

The role requires 2–4 years of relevant experience and strong communication skills; physical ability to lift equipment up

Qualifications

• Technical school certification or equivalent of 2–4 years in relevant field.
• Experience in end-user computing environments and IT support.
• Familiarity with ITIL methodologies and certifications preferred.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
• Support VIP clients and communicate status to end-user and service desk.
• Install, move, add, or change equipment (IMAC) and desk-side support.
• Keep repair skills and professional services up to date.
• Adhere to service operations policies and procedures.

Skills

Effective communication

Customer-facing skills

Written and verbal communication

Desk-side support

Education

Technical school certification or equivalent (2-4 years)

Tools

OEM certifications

IT hardware knowledge

Job description

Worldwide TechServices in Texas is seeking a Customer Service Engineer to perform intermediate repair and troubleshooting for a range of technology products in an end-user computing environment. You will handle desk-side support, IMAC activities, and communicate estimates and status to users and service desks, while maintaining OEM certifications and ITIL-aligned practices.

The role requires 2–4 years of relevant experience and strong communication skills; physical ability to lift equipment up