VIP IT & AV Support – IT End User Services - Contract

Altera; San Jose (CA); On-site; USD 83,000 - 124,000; Full time

Job summary

Altera in San Jose, CA is seeking a VIP IT & AV Support Specialist on a fixed‑term contract. You will provide high‑touch IT and hands‑on AV support for executives, ensuring their technology and meeting experiences are seamless across on‑site and remote settings.

Responsibilities include setting up conference rooms, supporting Teams/Zoom Rooms, troubleshooting complex IT/AV issues, and acting as a single point of contact for VIP users. Occasional travel to executive residences may be required.

Qualifications

• 5+ years in IT support, with at least 2 years supporting executive or VIP users.
• Hands‑on AV support for conference rooms, town halls and events.
• Strong troubleshooting across Windows, macOS, iOS and Android.
• Experience with Microsoft 365, Teams, Zoom and enterprise collaboration tools.
• Knowledge of MS Teams Rooms, Zoom Rooms and meeting room AV systems.
• Familiarity with AV components: cameras, mics, speakers, displays, room controllers.

Responsibilities

• Provide dedicated IT and AV support to executives onsite and remotely with high‑touch service.
• Troubleshoot hardware, software, networking, mobile devices and collaboration tech issues.
• Set up and support conference room AV systems and video conferencing equipment.
• Perform pre‑meeting tech checks to ensure rooms and presentations run smoothly.
• Maintain documentation of AV configurations and troubleshooting procedures.
• Collaborate with infrastructure, security, facilities and other teams to resolve issues.
• Offer after‑hours and on‑call support; travel to executive residences when needed.

Skills

Executive IT support

AV systems support

Cross‑platform support

Microsoft 365

Teams/Zoom Rooms

Networking fundamentals

On‑call rotation

Executive presence

Tools

Microsoft Teams Rooms

Zoom Rooms

Logitech conference room equipment

Job description

Job Details: Job Description: We’re looking for someone who knows their technology and knows how to treat people. As our VIP IT & AV Support Specialist - Contract, you’ll provide “white glove” support to executives and key stakeholders, ensuring their technology works seamlessly wherever they work. This role combines high-touch executive IT support with hands‑on audiovisual (AV) support for executive meetings, conference rooms, presentations, and corporate events. You’ll be responsible for delivering fast, reliable, and discreet technical support while ensuring executive technology and meeting experiences run smoothly. If you’re proactive, technically strong, and can remain calm under pressure, this role is for you.

Key Responsibilities Provide dedicated, priority IT and AV support to executives and VIP users onsite and remotely. Deliver personalized, white‑glove service with a focus on responsiveness, professionalism, and attention to detail. Troubleshoot and resolve hardware, software, networking, mobile device, and collaboration technology issues with urgency and minimal disruption. Provide hands‑on AV support for executive meetings, presentations, town halls, and corporate events. Set up, operate, and troubleshoot conference room AV systems, including displays, cameras, microphones, speakers, room controllers, and video conferencing equipment. Support Microsoft Teams Rooms, Zoom Rooms, and related meeting room technologies. Perform pre‑meeting technology checks to ensure conference rooms and executive presentations are fully operational. Troubleshoot complex AV issues, including audio quality, video connectivity, display problems, wireless presentation, and conferencing integration. Proactively monitor and maintain executive technology environments and AV systems to prevent issues before they arise. Handle sensitive information with the highest level of confidentiality and discretion. Act as a single point of contact for VIP users, managing IT and AV incidents from initial request through resolution. Coordinate with infrastructure, network, security, facilities, and other technical teams to resolve complex issues. Provide concierge‑level onboarding for new executives, including device configuration, technology setup, and personalized training. Maintain accurate documentation of AV configurations, executive technology environments, support activities, and troubleshooting procedures. Participate in Service Desk operations, IT projects, and other End User Services responsibilities as needed. This position is not limited to VIP support. Provide after‑hours and on‑call support as required, including potential travel to executive residences to troubleshoot critical technology issues.

The pay range below is for Bay Area California only. Actual salary may vary based on a number of factors including job location, job‑related knowledge, skills, experiences, trainings, etc. We also offer incentive opportunities that reward employees based on individual and company performance.

$82.9K - $124.3K USD

We use artificial intelligence to screen, assess, or select applicants for the position. Applicants must be eligible for any required U.S. export authorizations.

Qualifications:

Required Qualifications

• 5+ years of experience in IT support, including at least 2 years supporting executive or VIP users.
• Hands‑on experience supporting audiovisual systems, conference room technology, and video‑conferencing environments.
• Strong troubleshooting skills across Windows, macOS, iOS, and Android environments.
• Experience with Microsoft 365, Microsoft Teams, Zoom, and enterprise collaboration tools.
• Working knowledge of Microsoft Teams Rooms, Zoom Rooms, and enterprise meeting room AV systems.
• Familiarity with AV components, including cameras, microphones, speakers, displays, room controllers, and presentation systems.
• Solid understanding of networking fundamentals, VPNs, connectivity, and remote access technologies.
• Ability to troubleshoot complex IT and AV issues under pressure and minimize disruption to executive meetings.
• Exceptional communication, interpersonal, and customer service skills.
• High level of professionalism, discretion, and executive presence.
• Ability to work flexible hours and participate in an on‑call rotation, including occasional travel to executive residences when necessary.

Preferred Qualifications

• Experience in white‑glove or concierge IT support environments.
• Experience supporting executive conference rooms, boardrooms, town halls, and large‑scale corporate events.
• Familiarity with Logitech conference room equipment and other enterprise AV platforms.
• Experience with Microsoft Teams Rooms, Zoom Rooms, and integrated room control systems.
• Knowledge of AV signal flow, audio routing, displays connectivity, USB peripherals, and wireless presentation technologies.
• Experience coordinating AV installations, equipment upgrades, room testing, and preventative maintenance.
• IT or AV certifications, such as CompTIA A+, Network+, Microsoft certifications, or relevant audiovisual industry certifications.
• Experience with ITSM platforms such as ServiceNow.

Job Type: Contract Employee (Fixed Term)

Shift: Shift 1 (United States of America)

Primary Location: San Jose, California, United States Additional Locations: Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Altera Altera: Accelerating Innovators

Altera provides leadership programmable solutions that are easy‑to‑use and deploy in applications from cloud to edge, offering limitless AI possibilities. Our end‑to‑end broad portfolio of products including FPGAs, CPLDs, Intellectual Property, development tools, System on Modules, SmartNICs and IPUs provide the flexibility to accelerate innovation. Altera is helping to shape the future through pioneering innovation that unlocks extraordinary possibilities for everyone on the planet.