Global AV Events and Production Engineer

Fastly, Inc.; Los Angeles (CA); Hybrid; USD 111,000 - 148,000; Full time

Benefits offered by this job

Hybrid work model

Equity program

Discretionary bonus

Job summary

Fastly, Inc. in Los Angeles is seeking an AV Events and Production Engineer to elevate our event experiences. You will maintain day-to-day AV reliability and build a long-term program for our global footprint.

This role supports on-site AV, live streaming, and coordination with vendors, with duties spanning design, installation, and training to ensure world-class event communication. Hybrid work arrangement and exposure to high-profile company events provide growth opportunities.

Qualifications

• 5+ years of experience in AV design and deployment of global corporate AV systems.
• Experience in a service desk or IT support with ticket triage and SLA adherence.
• Excellent written and verbal communication with stakeholders and vendors.

Responsibilities

• Provide on-site AV support and live streaming for company events such as All Hands and Executive Summit.
• Design, install, and configure AV systems across global offices in partnership with Workplace on new builds and upgrades.
• Coordinate with external AV vendors for events and support Communications and Events teams.
• Develop AV standards, documentation, and training for the broader support team.
• Maintain conference room AV systems and equipment inventory globally.
• Evaluate new AV products with pilots to inform future investments.
• Participate in general service desk triage and route/escalate requests with context.

Skills

AV systems design

Communication skills

Independent work

Stakeholder management

Tools

Jira

Zoom

Teams

Job description

the company helps people stay better connected with the things they love. the company’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. the company’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We're building a more trustworthy Internet. Come join us.

Posting Open Date: 10/15

**Anticipated Posting Close Date*: **11/15

**Job posting may close early due to the volume of applicants.*

Global AV Events and Production Engineer

the company is a leading technology company dedicated to providing a better, faster internet experience. We're seeking an AV (Audio-Visual) Events and Production Engineer to elevate our company event experiences — someone who can both keep day-to-day AV reliable and build a long-term program for the company's global AV footprint as we scale.

This role supports the operation of the company's voice, wire, and computer data services. Maintains documentation on network configuration, mapping, processes, and service. Conducts research on network products, services, protocols, and standards. Troubleshoots problems, configures and tests networks. May install and repair new and upgraded voice/wire systems, data terminals, and networks.

What You'll Do:

• Provide on-site AV support and live streaming for company events — All Hands, Sales Kickoff, Company Kickoff, QBRs, Exec Summit, and more

• Work on the design, installation, and configuration of AV systems across our global office footprint, partnering with Workplace on new builds, upgrades, and decommissions

• Collaborate with external AV vendors for customer-facing events, and provide support to our Communications and Events team

• Develop and maintain AV standards, documentation, and training so the broader support team can troubleshoot and maintain systems confidently

• Maintain conference room AV systems and our global equipment inventory through regular upkeep

• Conducts research and evaluate new AV products via pilots to recommend future enhancements

• Participate in general service desk triage: monitor the support queue, assess incoming requests, categorize and prioritize them, resolve what you can, and route or elevate the rest to the right team with clear context

What We're Looking For:

• 5+ years of experience in the AV space, including designing and deploying integrated AV systems across global corporate offices

• Experience in a service desk, IT support, or help desk environment, including triaging, prioritizing, and escalating requests against SLAs

• A track record of building trust with both internal stakeholders and external vendors

• Experience scoping large efforts, prioritizing competing demands, and negotiating timelines

• Excellent written and verbal communication skills, with the ability to work independently across multiple priorities

• Familiarity with ticketing systems (Jira a plus) and VC platforms (Zoom, Teams)

We’ll be super impressed if you have experience in any of these:

• Holding a certification in A/V technology

• Using data-driven metrics to guide AV technology investment and measure program performance

• Translating stakeholder requirements into an actionable roadmap and driving improvements at both the local office and global program level

• Running technology pilots and evaluations that directly informed adoption decisions

• Consulting directly with event organizers on technical requirements and keeping them informed before and during live events

Work Hours

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements

This position has one opening and can be hired in the following preferred office locations:

• San Francisco, CA

• Denver, CO

the company currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

SF / LA Fair Chance Ordinance Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Salary

The estimated salary range for this position is $111,000 to $147,996.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in the company’s equity and discretionary bonus programs.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there