AV Systems Engineer

Visa; Atlanta (GA); Hybrid; USD 83,100 - 129,300; Full time

Benefits offered by this job

Medical benefits

Dental and Vision insurance

401(k) plan

Paid Time Off

Job summary

A global payments technology company in Atlanta is looking for an AV Operations and Events Engineer to deliver premier AV support for high-profile events. The role demands proficiency in AV systems and customer service, maintaining a smooth experience for executives. Responsibilities include event setup, troubleshooting AV systems, and collaboration with various teams. Candidates should have a Bachelor's degree or 3+ years of experience, with preferred experience in leading events. A comprehensive benefits package is included, and this role requires travel 5-10% of the time.

Qualifications

• Bachelor's degree or 3+ years of relevant work experience.
• 2 or more years of work experience preferred.
• Experience with AV setup for onsite and offsite events.

Responsibilities

• Lead AV setup and technical execution for events.
• Provide advanced troubleshooting for AV systems.
• Coordinate with Event Operations and AV vendors.

Skills

AV troubleshooting

Technical execution for events

Customer service excellence

Collaboration with cross-functional teams

Education

Bachelor’s degree or 3+ years of relevant work experience

Tools

Microsoft Teams Rooms

Cisco

Zoom

Job description

Overview

The AV Operations and Events Engineer delivers premium, white-glove AV and event support for executives and high-profile stakeholders. This role combines deep technical expertise with exceptional customer service, ensuring flawless experiences for onsite and offsite events, live broadcasts, and hybrid meetings. The engineer acts as a trusted partner, anticipating needs and resolving issues with speed and professionalism.

Key Responsibilities

• Event Support: Lead AV setup and technical execution for onsite and offsite events, including executive town halls, global meetings, and board sessions. Perform pre-event checks, system validation, and live troubleshooting during high-profile events.
• AV Operations: Provide advanced troubleshooting (L2) for AV systems, including video conferencing platforms (Microsoft Teams Rooms, Cisco, Zoom). Monitor AV environments using tools like Viopta, TAC, Teams Admin Center, and implement proactive fixes. Manage AV asset lifecycle, inventory, and health dashboards for global offices.
• Collaboration & Escalation: Coordinate with Event Operations, Executive IT Support, and AV Engineering (L3) for escalations and system upgrades. Interface with vendors for RMAs, warranty claims, and complex troubleshooting.
• Standardization & Documentation: Maintain and update AV operations documentation, troubleshooting playbooks, and event runbooks. Drive consistency in AV deployments and operational practices across regions.
• Innovation & Continuous Improvement: Participate in testing new AV solutions, firmware updates, and next-gen technology pilots. Contribute to process improvement initiatives to reduce MTTR and enhance user experience.
• Customer Service Excellence: Deliver exceptional service with clear communication, empathy, and professionalism. Act as a trusted advisor for executives and event stakeholders, ensuring confidence in AV systems and processes.

Core Competencies

• Technical Mastery: Advanced AV troubleshooting and system optimization.
• Event Readiness: Ability to anticipate and resolve issues during live events.
• Customer Excellence: Delivering premium support for executives and stakeholders.
• Collaboration: Partnering with cross-functional teams for seamless execution.

Qualifications

Basic Qualifications
Bachelor’s degree, OR 3+ years of relevant work experience

Preferred Qualifications

• 2 or more years of work experience
• Experience with AV setup and technical execution for onsite and offsite events, including executive town halls, global meetings, and board sessions
• Experience performing pre-event checks, system validation, and live troubleshooting during high-profile events
• Experience providing advanced troubleshooting (L2) for AV systems, including video conferencing platforms (Microsoft Teams Rooms, Cisco, Zoom)

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

EEO Statement: Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. Applicants: The estimated salary range for this position is $83,100.00 to $129,300.00 USD per year, may include potential sales incentive payments. Salary may vary based on knowledge, skills, experience, and location. This position may be eligible for bonus and equity. Visa offers a comprehensive benefits package including Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.