VIP Host - Philadelphia

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free Basic Life Insurance

Retirement Savings with Company Match

Generous Bonus Structure

Tuition Reimbursement

Exclusive Discounts on Travel and Entertainment

Leadership development

Tuition reimbursement

Free parking

Free meals

Travel discounts

Job summary

A leading entertainment casino in Philadelphia is seeking a VIP Host responsible for exceptional service to VIP players. The role involves building relationships, responding to special requests, and handling guest complaints effectively. Candidates must possess a high school diploma or equivalent. Flexibility for an irregular schedule and knowledge of gaming regulations are essential. The position offers competitive perks and a vibrant work environment focused on teamwork and fun.

Qualifications

• Must be able to obtain and maintain a valid gaming license.
• Ability to demonstrate a professional demeanor.
• Must be flexible with work schedule including evenings and weekends.

Responsibilities

• Provide assistance and customer service to VIP guests.
• Build relationships with guests and encourage enrollment in the rewards program.
• Handle guest complaints for positive outcomes.
• Plan and execute assigned events and promotions.
• Develop personalized relationships and manage complimentary offers per policy.
• Execute compliant complimentary decisions for off-site suites and events.
• Handle guest complaints to ensure satisfaction.
• Assist with planning and execution of parties, promotions, and tournaments.
• Monitor guest activity through online systems for upselling opportunities.
• Ensure compliance with departmental controls, policies, and regulations.

Skills

Customer service

Relationship building

Knowledge of gaming regulations

Problem resolution

Problem gambling awareness

Education

High school diploma or GED

Job description

Overview

The VIP Host is responsible for providing customer service and assistance to VIP players; and all guests in Live! Casino high limit rooms and around the casino where necessary. The VIP Host will ensure that the highest quality of service is provided so that Live! Casino guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business.

Responsibilities

• Interact and build relationships with guests, concentrating in the higher denomination zones.
• Explain the benefits of the Live! Reward Club and encourage enrollment.
• Grows actual revenues annually, consistent with property plan, and cross property goals.
• Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies.
• Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies.
• Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’ policies, along with keeping an overall consistent complimentary issuance with the company’s guidelines.
• Handle and respond to guest complaints to ensure a positive outcome.
• Assist with the planning and execution of assigned parties, promotions, special events and tournaments.
• Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems.
• Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
• Ability to extend complimentaries in accordance with the property comp matrix.

Qualifications

• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.
• Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
• Knowledge of gaming regulations.
• Ability to recognize problem gaming signs and deal with them appropriately.
• Broad variety of tasks and deadlines requires a flexible and irregular work schedule, including weekends, evenings and holiday.

A Few Must Haves

• A high school diploma, GED or equivalent work experience in customer service, marketing, hospitality management and/or gaming.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Physical Requirements

• 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
• Casino is over 300,000 square feet and requires ability and energy to move about it with a true sense of urgency.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You may occasionally work in an environment where smoking is allowed.