VIP Host: Elite Player Relations & Events

DK Crown Holdings Inc.; United States; Remote; USD 68,000 - 85,000; Full time

Job summary

DraftKings is seeking a VIP Host to forge and cultivate relationships with our most engaged players, driving loyalty and high-value engagement. You will execute day-to-day strategies of our VIP program, tailoring experiences to players and supporting a world-class brand experience.

You will manage events, communications, and escalations while maintaining a market-aware perspective to offer compelling promotions and new game offerings.

Qualifications

• Bachelor's degree in a related field or relevant experience.
• At least 3 years of experience in a Sales, Account Management, or customer-facing role.
• Comfort working in a fast-paced, highly collaborative environment.
• Analytical mindset to make quick and confident decisions on data and trends.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming Licenses.

Responsibilities

• Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
• Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
• Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
• Compile player feedback to support improvements to the platform and identify opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

Skills

VIP relationship management

Sales experience

Customer-facing

Analytical mindset

Willing to travel

Education

Bachelor's degree in a related field

Job description

DraftKings is seeking a VIP Host to forge and cultivate relationships with our most engaged players, driving loyalty and high-value engagement. You will execute day-to-day strategies of our VIP program, tailoring experiences to players and supporting a world-class brand experience.

You will manage events, communications, and escalations while maintaining a market-aware perspective to offer compelling promotions and new game offerings.