Bilingual VIP Host (Spanish) - Elite Player Engagement

DraftKings; United States; On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

DraftKings is seeking a VIP Host to cultivate relationships with our most engaged players and drive the VIP engagement program across the U.S. You'll execute day-to-day strategy to deliver world-class customer experiences and grow player loyalty.

In this fast-paced, entrepreneurial role, you will manage events, communications, and feedback, work nights/weekends as needed, and ensure compliance with gaming policies and licensing requirements while collaborating with cross-functional teams.

Qualifications

• Bachelor's degree or relevant experience.
• At least 3 years in Sales, Account Management, or customer-facing role.
• Native or near-native fluency in Spanish.
• Comfort working in a fast-paced, collaborative, and entrepreneurial environment.
• Analytical mindset for data-driven decisions.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming Licenses.

Responsibilities

• Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
• Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
• Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
• Compile player feedback to support improvements to the platform and identify opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

Skills

Spanish fluency

Education

Bachelor's degree or relevant experience

Job description

DraftKings is seeking a VIP Host to cultivate relationships with our most engaged players and drive the VIP engagement program across the U.S. You'll execute day-to-day strategy to deliver world-class customer experiences and grow player loyalty.

In this fast-paced, entrepreneurial role, you will manage events, communications, and feedback, work nights/weekends as needed, and ensure compliance with gaming policies and licensing requirements while collaborating with cross-functional teams.