VIP Host: Elite Guest Relations & Casino Services

Live! Casino & Hotel Virginia; Petersburg (VA); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentor

Tuition Reimbursement

Exclusive Discounts on Travel,Services

Job summary

The VIP Host at Live! Casino & Hotel Virginia delivers outstanding service to high-tier guests, building personal relationships and ensuring a memorable gaming experience. You will coordinate with the Director of Relationship Marketing and stay compliant with regulatory standards while managing guest expectations.

Responsibilities include proactive guest engagement, fulfilling special requests, leveraging the CRM to log interactions, and promoting tier benefits and promotions across visits.

Qualifications

• Two to five years of experience in customer service, marketing, hospitality management and/or gaming.
• Two years of experience in direct interaction with customers.
• Must be able to work in an environment with alcohol and smoking.

Responsibilities

• Interact with VIP guests and build relationships with coded VIP guests and high-tier members.
• Meet productivity goals as determined by Casino Marketing Leadership.
• Respond to guest requests and apply discretionary comps per policy.
• Use the CRM system to log guest transactions, offers, and communications.
• Identify high-worth guests and offer personalized service and benefits.
• Coordinate with hosts for bookings, tier benefits, and promotions.
• Ensure compliance with internal controls and regulations.

Skills

Customer service experience

Marketing experience

Hospitality management experience

Gaming industry experience

Direct customer interaction

Job description

The VIP Host at Live! Casino & Hotel Virginia delivers outstanding service to high-tier guests, building personal relationships and ensuring a memorable gaming experience. You will coordinate with the Director of Relationship Marketing and stay compliant with regulatory standards while managing guest expectations.

Responsibilities include proactive guest engagement, fulfilling special requests, leveraging the CRM to log interactions, and promoting tier benefits and promotions across visits.