VIP Gaming Host & Guest Relations

Live! Casino Virginia; Petersburg (VA); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentor

Tuition Reimbursement

Exclusive Discounts on Travel, Goods &

Job summary

Live! Casino Virginia is seeking a VIP Host to deliver exceptional service to our most valuable guests, ensuring a premium gaming experience and seamless visits.

The role reports to the Director of Relationship Marketing and requires strong customer-service skills in a fast-paced, casino environment. You will build relationships with high-tier guests, respond to special requests, and optimize guest experiences through proactive communication and tailored comps.

Qualifications

• Two to five years of experience in customer service, marketing, hospitality management and/or gaming.
• Experience in direct interaction with customers.
• Must be able to work in an alcohol and smoking environment.
• Ability to secure and maintain Virginia Gaming Control Board licensure (or applicable regulatory entity).

Responsibilities

• Interact proactively with VIP guests, especially high-tier players (Black Card, Jade Card, Chairman Card).
• Achieve productivity goals set by Casino Marketing Leadership.
• Handle guest requests and discretionary comps within policy and profitability constraints.
• Build personalized guest relationships to drive repeat visits and revenue.
• Utilize CRM to log transactions, offers, and guest communications.
• Identify high-worth guests new to property and engage them with service.

Skills

Customer service

Hospitality

Gaming

CRM systems

Tools

Microsoft Word

Microsoft Excel

Job description

Live! Casino Virginia is seeking a VIP Host to deliver exceptional service to our most valuable guests, ensuring a premium gaming experience and seamless visits.

The role reports to the Director of Relationship Marketing and requires strong customer-service skills in a fast-paced, casino environment. You will build relationships with high-tier guests, respond to special requests, and optimize guest experiences through proactive communication and tailored comps.