VIP Guest Concierge & Relationship Host

Live! Casino & Hotel; Petersburg (VA); Presencial; USD 41.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentor

Tuition Reimbursement

Exclusive Discounts on Travel, Goods &

Descripción de la vacante

Live! Casino & Hotel in Virginia is seeking a VIP Host to deliver exceptional service to high-value guests.

You will proactively build relationships with VIPs across Jade, Black Card, and Chairman tiers, manage discretionary comps, and coordinate with hosts for guest travel and benefits. The role reports to the Director of Relationship Marketing and requires strong customer-service expertise, a professional demeanor, and the ability to work in an environment with alcohol and tobacco exposure.

Formación

• 2–5 years of experience in customer service, marketing, hospitality, and/or gaming.
• Direct interaction with customers required.
• Must secure licensure as required by Virginia Gaming Control Board or Live’s operating standards.

Responsabilidades

• Interact with VIP guests, focusing on coded VIP and top-tier tier guests.
• Meet productivity goals set by Casino Marketing Leadership.
• Respond to guest requests and apply policies for discretionary comps.
• Develop and sustain personalized guest relationships and profitable comps.
• Use Live!’s CRM to log guest transactions, offers, and communications.
• Identify high-worth guests new to property or without a host.
• Assist with tier benefits, reservations, accommodations, and incentives.
• Coordinate with guests’ hosts for travel from other Live properties.
• Handle guest complaints to ensure positive, timely outcomes.
• Assist with promotions, events and tournaments planning/execution.
• Ensure compliance with internal controls, policies, procedures and regulations.

Conocimientos

Customer service

VIP guest relations

CRM systems

Sales & upselling

Compliance awareness

Descripción del empleo

Live! Casino & Hotel in Virginia is seeking a VIP Host to deliver exceptional service to high-value guests.

You will proactively build relationships with VIPs across Jade, Black Card, and Chairman tiers, manage discretionary comps, and coordinate with hosts for guest travel and benefits. The role reports to the Director of Relationship Marketing and requires strong customer-service expertise, a professional demeanor, and the ability to work in an environment with alcohol and tobacco exposure.