VIP Host & Revenue Growth Lead
Live! Casino & Hotel
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Benefits offered by this job
Job summary
Live! Casino & Hotel seeks an Executive Host to grow VIP revenues by managing relationships with coded players and driving incremental visits.
The role balances high visibility on the gaming floor with outbound sales efforts to drive revenue and trips, while resolving guest needs per established guidelines. You will actively develop guest loyalty, coordinate communications via telemarketing, email, and direct mail, and collaborate with the Relationship Marketing team on promotions and events to
Qualifications
- Three to five years’ experience in marketing, sales and/or gaming.
- Four-year degree in a related field or equivalent work experience preferred.
- Exposure to an alcohol and smoking environment and ability to work in it.
- Must secure and maintain licensure as required by applicable gaming regulators.
Responsibilities
- Grow actual revenues annually in line with property plans and cross-property goals.
- Develop and maintain guest loyalty and visitation through personal and direct outreach.
- Maintain constant contact with VIP players via telemarketing, email and SMS about services and events.
- Support VIP servicing at special events and monitor performance against competitors.
- Ensure a quality gaming experience through personalized service for VIP players.
- Review VIP activities with senior leadership in Relationship Marketing.
- Perform other duties as assigned.
Skills
Education
Tools
Job description
Live! Casino & Hotel seeks an Executive Host to grow VIP revenues by managing relationships with coded players and driving incremental visits.
The role balances high visibility on the gaming floor with outbound sales efforts to drive revenue and trips, while resolving guest needs per established guidelines. You will actively develop guest loyalty, coordinate communications via telemarketing, email, and direct mail, and collaborate with the Relationship Marketing team on promotions and events to
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