VIP Guest Relations & Events Host

Churchill Downs; Florence (KY); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Churchill Downs Incorporated is seeking a VIP Host to develop and coordinate programs that attract and retain high-value players, ensuring superior guest experiences and repeat visits. The role emphasizes relationship-building, event coordination, and proactive guest communication across channels.

Prerequisites include flexible scheduling, the ability to thrive in a fast-paced setting, and a strong focus on guest service, confidentiality, and team collaboration.

Qualifikationen

• VIP guest interaction and host duties.
• Ability to build relationships with high-value players.
• Maintain confidentiality and professional standards.
• Strong public relations and guest service skills.
• Experience in a fast-paced casino environment is a plus.

Aufgaben

• Develops VIP player programs and hosts guests to ensure satisfaction and repeat visits.
• Manages guest requests and resolves issues with prompt follow-up.
• Keeps guests informed of events and promotions via multiple channels.
• Plans and executes special events; participates in telemarketing to drive attendance.
• Represents the company at off-property functions as needed.
• Contacts guests to increase trip frequency and loyalty.
• Award guests with gifts/tickets per program guidelines.

Kenntnisse

Guest relations

Customer service

Teamwork

Confidentiality

Public relations

Ausbildung

4-year degree preferred

Tools

OASIS System

Microsoft Office

Jobbeschreibung

Churchill Downs Incorporated is seeking a VIP Host to develop and coordinate programs that attract and retain high-value players, ensuring superior guest experiences and repeat visits. The role emphasizes relationship-building, event coordination, and proactive guest communication across channels.

Prerequisites include flexible scheduling, the ability to thrive in a fast-paced setting, and a strong focus on guest service, confidentiality, and team collaboration.