Bilingual VIP Gaming Host | Guest Relations & Promotions

Churchill Downs; Richmond (VA); On-site; USD 41,000 - 50,000; Full time

Job summary

Churchill Downs Incorporated is seeking a VIP Guest Services role to enhance guest relations, develop and implement new promotions, and cultivate relationships with VIP guests at Virginia facilities.

Responsibilities include managing Player Services memberships, utilizing tracking systems for targeting and analysis, and coordinating promotional events, with adherence to security and confidentiality policies.

Qualifications

• High school diploma or equivalent required.
• Associates’ degree preferred in Marketing, Public Relations, or related field.
• Five years’ experience in gaming environment, player’s club, or related experience, required.
• Must obtain Virginia Racing Commission License.
• Valid Driver’s License with good driving record.

Responsibilities

• Provides excellent guest service and hospitality to gaming facility guests.
• Creates and establishes the Player Services memberships through fostering relationships and promoting the use of the Players Club card and programs.
• Utilizes player tracking systems applications and software to target active players on the gaming floor.
• Utilizes player tracking systems for player tracking, analysis, and data.
• Positively interacts with guests and team members while handling difficult situations.
• Maintains security and confidentiality of files, records, lists, and other player and financial information.
• Completes required paperwork as designated by the department and/or management.
• Notifies valued guests through telemarketing, letter writing, and email regarding services, promotional opportunities, and special events to ensure guest retention and repeat business.
• Responds promptly to guest inquiries, including emails, telephone calls, and texts.
• Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations.
• Coordinates promotional activities and special events, ensuring guests receive accurate information and assistance.
• Gives basic instruction on all promotions and special events, as requested.
• Works with security and marketing to coordinate our valued guest requests for special accommodation and amenities.
• Develops, establishes, and retains relationships with valued guests through telemarketing, written correspondence, and email.
• Occasionally assists in Player Services to ensure guest service goals are met.
• Occasionally may be assigned to drive company vehicles on public roads.
• Assists and participates in marketing functions as required.
• Performs other duties as assigned.

Skills

Guest service

Team leadership

Communication

English proficiency

Math skills

Microsoft Office

Player management systems

Education

High school diploma

Associates’ degree in Marketing/Public Relations

Virginia Racing Commission License

Job description

Churchill Downs Incorporated is seeking a VIP Guest Services role to enhance guest relations, develop and implement new promotions, and cultivate relationships with VIP guests at Virginia facilities.

Responsibilities include managing Player Services memberships, utilizing tracking systems for targeting and analysis, and coordinating promotional events, with adherence to security and confidentiality policies.