VIP Promotions & Guest Marketing Coordinator

Churchill Downs Incorporated; New Orleans (LA); On-site; USD 40,000 - 52,000; Full time

Job summary

Churchill Downs Incorporated in New Orleans seeks a guest services specialist to enhance VIP experiences. You will recruit and retain high-value guests, monitor visits, and coordinate personalized services to encourage return visits.

The role emphasizes immediate, attentive customer service, data accuracy, and proactive engagement at the property and events. A 1-2 year track record in hospitality or gaming is preferred, with license eligibility in Louisiana.

Qualifications

• Must be 21 years or older.
• Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission.
• 1-2 years of experience in a customer-facing role.
• Ability to read, analyze and interpret common documentation.
• Ability to respond to common inquiries or complaints from team members, regulatory agencies or staff.
• Ability to write and present information to management in a reasonable manner.

Responsibilities

• Market and recruit new guests and other customers to property.
• Monitor visitation and play of VIP guests and walk the Slot floor regularly to provide customer service and assistance.
• Respond to guest’s requests, questions or concerns in an immediate and attentive fashion using detailed precision.
• Prepare for guests visits and follow-up throughout and after departure, maintaining contact to ensure return visits.
• Tele-market various player lists for contacting, attracting and information gathering purposes.
• Attend special events and promotions to build guest rapport and create recognition amongst guests.
• Determine player eligibility of complimentary services by analyzing player accounts while maintaining management reinvestment guidelines.
• Maintain current, accurate player account information in Oasis to insure database integrity and privacy.
• Performs other related duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Job description

Churchill Downs Incorporated in New Orleans seeks a guest services specialist to enhance VIP experiences. You will recruit and retain high-value guests, monitor visits, and coordinate personalized services to encourage return visits.

The role emphasizes immediate, attentive customer service, data accuracy, and proactive engagement at the property and events. A 1-2 year track record in hospitality or gaming is preferred, with license eligibility in Louisiana.