VIP Host & Premium Guest Concierge

Churchill Downs Inc.; Florence (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Churchill Downs Incorporated's Turfway Park Racing & Gaming unit seeks a VIP Host responsible for developing programs to attract VIP players and hosting guests to ensure satisfaction and repeat visits. The role requires 1–2 years casino experience, strong guest service, and ability to manage events, respond to guest requests, and uphold confidentiality, with weekend and night availability.

You will collaborate with marketing and promotions, coordinate events, and maintain accurate records while

Qualifications

• Casino experience required or preferred.
• Knowledge of player tracking systems helpful.
• Strong guest service and communication skills.
• Ability to maintain confidentiality of guest information.

Responsibilities

• Develop VIP guests by building relationships through in-person interaction and events.
• Resolve guest requests promptly and follow up for satisfaction.
• Inform hosted guests of events and promotions via multiple channels.
• Organize special events and participate in telemarketing to confirm attendance.
• Represent the company at off-property functions as needed.

Skills

Flexible schedule

Guest service

Relationship building

Communication skills

Discretion

Education

2-year degree preferred

Tools

OASIS

Microsoft Office

Job description

Churchill Downs Incorporated's Turfway Park Racing & Gaming unit seeks a VIP Host responsible for developing programs to attract VIP players and hosting guests to ensure satisfaction and repeat visits. The role requires 1–2 years casino experience, strong guest service, and ability to manage events, respond to guest requests, and uphold confidentiality, with weekend and night availability.

You will collaborate with marketing and promotions, coordinate events, and maintain accurate records while