VIP Player Experience Host

Churchill Downs Incorporated; Owensboro (KY); On-site; USD 38,000 - 65,000; Full time

Job summary

Churchill Downs Incorporated in Owensboro, KY, seeks a Player Development Host to serve as a VIP ambassador. You will build lasting guest relationships, host events, and ensure engaging experiences in a fast-paced gaming environment.

The role requires a 21+ age, high school diploma or GED, and comfort with gaming regulations. Expect weekend, night, and holiday shifts as part of a dynamic team focused on hospitality and unforgettable experiences.

Qualifications

• High school diploma or GED required.
• Degree in hospitality, marketing, or a related field is preferred.
• Previous experience in customer service, hospitality, or gaming is strongly preferred.
• Familiarity with gaming industry practices and regulations is a plus.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.
• You must be 21 years of age or older to apply.

Responsibilities

• Serve as the primary point of contact for players, ensuring outstanding service and timely response to inquiries.
• Build and nurture relationships with guests through personalized attention and engagement strategies.
• Plan and host player events, tournaments, and promotions to drive excitement and participation.
• Monitor player activity and engagement trends to identify outreach opportunities and player preferences.
• Collect feedback and share player insights with relevant departments to enhance overall service delivery.
• Partner with the marketing team to develop appealing player promotions and communication materials.
• Educate guests on available services, promotions, and loyalty programs.
• Uphold all gaming regulations and internal controls to maintain a compliant and professional environment.
• Work flexible hours including weekends, nights, and holidays.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Customer service

Hospitality

Event planning

Education

High school diploma or GED

Hospitality degree preferred

Job description

Churchill Downs Incorporated in Owensboro, KY, seeks a Player Development Host to serve as a VIP ambassador. You will build lasting guest relationships, host events, and ensure engaging experiences in a fast-paced gaming environment.

The role requires a 21+ age, high school diploma or GED, and comfort with gaming regulations. Expect weekend, night, and holiday shifts as part of a dynamic team focused on hospitality and unforgettable experiences.