VIP Host - Casino Guest Relations & Events

Turfway Park Racing & Gaming; Florence (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

Turfway Park Racing & Gaming in Florence, KY is seeking a VIP Host to develop and coordinate programs that attract high-value players and host them to ensure guest satisfaction and repeat visits. This role requires building strong relationships, coordinating events, and representing the venue at various functions.

Successful candidates will manage guest requests, maintain event communications, and uphold exceptional guest service standards in a fast-paced casino environment.

Qualifications

• Available to work weekends, holidays and nights.
• Must have a flexible schedule to fit business needs.
• Emphasizes guest service excellence and professional demeanor.
• Maintains confidentiality of guest information and records.

Responsibilities

• Develops VIP programs to attract and host VIP players.
• Resolves guest issues quickly and follows up for satisfaction.
• Keeps hosted guests informed of events and promotions via all channels.
• Organizes and executes special events and assists with telemarketing as needed.
• Represents the company at off-property events to entertain or assist guests.

Skills

Flexible schedule

Fast-paced environment

Public relations

Customer service

Interpersonal relationships

Confidentiality

Teamwork

Tools

OASIS Player Tracking System

Microsoft Office

Job description

Turfway Park Racing & Gaming in Florence, KY is seeking a VIP Host to develop and coordinate programs that attract high-value players and host them to ensure guest satisfaction and repeat visits. This role requires building strong relationships, coordinating events, and representing the venue at various functions.

Successful candidates will manage guest requests, maintain event communications, and uphold exceptional guest service standards in a fast-paced casino environment.