VIP Gaming Host: Elite Guest Experience & Events

Churchill Downs; Louisville (KY); On-site; USD 52,000 - 77,000; Full time

Job summary

Churchill Downs Incorporated seeks an Executive Gaming Host in Louisville to build and manage VIP player programs, deliver exceptional guest experiences, and curate personalized comps and experiences. You will interact with high-value guests on the gaming floor, plan events, and coordinate with the Player Development Manager to drive retention and revenue.

Commitment to discretion and top-tier service is essential, with strong communication, judgment, and a flexible schedule to meet guest needs.

Qualifications

• One (1) to two (2) years of Gaming Host or related hospitality experience preferred.
• High school diploma or equivalent required.
• Strong knowledge of player management systems, gaming operations, and Microsoft Office applications.
• Must be able to obtain and maintain a valid Racing License.

Responsibilities

• Develop and maintain strong relationships with VIP players through in-person interactions and follow-up.
• Manage and resolve guest requests and issues promptly, ensuring full satisfaction.
• Keep hosted guests informed of events and promotions using all communication channels.
• Plan and execute special events and support telemarketing efforts to confirm attendance.
• Represent the company at off-property functions to entertain or assist guests.
• Increase trip frequency by contacting guests via calls, written communication, or personal visits.
• Award complimentary gifts and experiences based on gaming activity and program guidelines.
• Engage with guests on the gaming floor for extended periods, including identifying and signing up non-carded players.
• Analyze player trends to identify revenue growth opportunities within assigned VIP portfolios.
• Create individualized annual engagement plans for top players, including trip planning, gifting, and milestone recognition.
• Partner with the Player Development Manager on strategic goals related to VIP visitation, revenue, and retention.
• Act as a liaison between management and VIP guests, sharing insights and recommendations to improve the guest experience.
• Exercise discretionary authority on comps and amenities within guidelines to enhance high-value guest satisfaction.
• Coordinate and host premium VIP experiences such as suite events, off-site entertainment, private dinners, and concerts.
• Perform additional duties as assigned by management.

Skills

Flexible schedule

Guest service excellence

Professional discretion

Accurate records

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Player management systems

Job description

Churchill Downs Incorporated seeks an Executive Gaming Host in Louisville to build and manage VIP player programs, deliver exceptional guest experiences, and curate personalized comps and experiences. You will interact with high-value guests on the gaming floor, plan events, and coordinate with the Player Development Manager to drive retention and revenue.

Commitment to discretion and top-tier service is essential, with strong communication, judgment, and a flexible schedule to meet guest needs.