VIP Player Development Host — Hospitality & Events

Churchill Downs; Owensboro (KY); Presencial; USD 35.000 - 52.000; Jornada completa

Descripción de la vacante

Churchill Downs Owensboro Racing & Gaming is seeking a Player Development Host to be the ultimate VIP ambassador. You will build lasting relationships with guests, host events and promotions, and ensure a premium guest experience in a fast-paced gaming environment.

Join a team that values hospitality, energy, and exceptional service. You will work flexible shifts, maintain regulatory compliance, and help create unforgettable experiences for our guests.

Formación

• Requires HS diploma or GED; hospitality or gaming experience preferred.
• Strong customer service and guest-relations skills.
• Ability to obtain and maintain a Kentucky gaming/racing license.
• Must be 21 years or older to apply.
• Able to work flexible shifts including evenings and weekends.

Responsabilidades

• Serve as the primary point of contact for players, ensuring outstanding service and timely response to inquiries.
• Build and nurture relationships with guests through personalized attention and engagement strategies.
• Plan and host player events, tournaments, and promotions to drive excitement and participation.
• Monitor player activity and engagement trends to identify outreach opportunities and player preferences.
• Collect feedback and share player insights with relevant departments to enhance overall service delivery.
• Partner with the marketing team to develop appealing player promotions and communication materials.
• Educate guests on available services, promotions, and loyalty programs.
• Uphold all gaming regulations and internal controls to maintain a compliant and professional environment.
• Work flexible hours including weekends, nights, and holidays.
• Perform other duties as assigned.

Conocimientos

Interpersonal skills

Communication

Customer service

Discretion

Multitasking

Team player

Educación

High school diploma

GED

Descripción del empleo

Churchill Downs Owensboro Racing & Gaming is seeking a Player Development Host to be the ultimate VIP ambassador. You will build lasting relationships with guests, host events and promotions, and ensure a premium guest experience in a fast-paced gaming environment.

Join a team that values hospitality, energy, and exceptional service. You will work flexible shifts, maintain regulatory compliance, and help create unforgettable experiences for our guests.