VIP Guest Experience Lead – Luxury Resort

Four Seasons; Florida; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefits Package

401(k) Retirement Plan

Excellent Training and Development

Complimentary Accommodations at other

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Palm Beach is seeking a Guest Experience Manager to oversee and enhance the overall guest journey for VIP guests. You will collaborate with Front Office, Housekeeping, Pool & Beach, F&B, Spa, and other teams to coordinate personalized experiences that reflect the resort’s luxury standards.

The role emphasizes pre-arrival planning, proactive guest outreach, and post-stay follow-up to ensure exceptional service and guest loyalty.

Qualifications

• Bachelor's Degree required or equivalent experience in luxury hospitality.
• Strong leadership and guest services background in luxury settings.
• Excellent communication, interpersonal and relationship-building skills.
• Proven problem-solving abilities and service recovery focus.
• Organizational excellence with attention to detail and cross-functional collaboration.

Responsibilities

• Create customized and memorable experiences for resort guests with personalized service.
• Manage VIP guest journey from pre-arrival planning to post-stay follow-up.
• Address service challenges promptly and resolve issues before departure.
• Coordinate VIP experiences across Housekeeping, F&B, Spa, Front Office and other departments.
• Provide Resort Assistant Manager coverage as needed and ensure seamless daily operations.

Skills

Leadership

Communication

Guest service

Problem-solving

Organizational skills

Cross-functional collaboration

Education

Bachelor's Degree

Job description

Four Seasons Palm Beach is seeking a Guest Experience Manager to oversee and enhance the overall guest journey for VIP guests. You will collaborate with Front Office, Housekeeping, Pool & Beach, F&B, Spa, and other teams to coordinate personalized experiences that reflect the resort’s luxury standards.

The role emphasizes pre-arrival planning, proactive guest outreach, and post-stay follow-up to ensure exceptional service and guest loyalty.