Luxury Reservations & Guest Engagement Specialist

Four Seasons Hotels and Resorts; Florida; Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Competitive Salary & Wages

Comprehensive Benefits Package

401(k) Retirement Plan

Excellent Training and Development

Complimentary Accommodations at other四

Complimentary Dry Cleaning for Staff

Complimentary Employee Meals

Résumé du poste

Four Seasons Hotels and Resorts is seeking a Communications Specialist at The Surf Club in Palm Beach, FL. You will engage guests across email, chat, and phone, drive revenues, and coordinate dining, spa, and experiences while upholding Four Seasons’ signature service.

Based on-site, you will collaborate with Reservations, Sales and Guest Experience teams, ensuring accurate guest profiles and seamless arrivals.

Qualifications

• College degree preferred or equivalent combination of education and relevant experience
• Previous experience in luxury hospitality, reservations, guest services, contact centers, sales, or customer service preferred
• Exceptional written and verbal communication skills
• Strong guest service, relationship-building, and consultative sales abilities
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and service recovery skills
• Ability to work effectively with cross-functional teams and luxury clientele
• Proficiency in Opera PMS, Microsoft Office Suite, and guest communication systems preferred
• Multilingual skills are highly desirable

Responsabilités

• Respond to guest inquiries through email, chat, and telephone in a professional, timely, and personalized manner
• Convert reservation inquiries into confirmed bookings by identifying guest needs and presenting appropriate accommodations and experiences
• Conduct pre-arrival outreach to confirm reservation details and personalize the guest experience
• Promote and coordinate ancillary revenue opportunities, including dining reservations, spa appointments, transportation, celebrations, and resort activities
• Manage inbound guest communications related to reservations, special requests, and resort services
• Monitor and respond to guest inquiries across digital communication platforms
• Process reservation requests received through online submissions, travel advisors, internal sales teams, and other booking channels
• Maintain accurate guest profiles, reservation notes, communication records, and preferences within designated systems
• Verify billing arrangements, guarantees, room preferences, and reservation details to ensure seamless guest arrivals
• Resolve guest inquiries and concerns with professionalism, empathy, and appropriate follow‑up
• Assist with waitlisted reservations and special accommodation requests
• Maintain comprehensive knowledge of accommodations, resort amenities, promotions, services, and local experiences
• Collaborate closely with Sales, Marketing, and operational teams to support revenue generation and guest engagement initiatives
• Participate in training sessions, departmental meetings, and property immersion activities to maintain product knowledge and service excellence

Connaissances

Written communication

Verbal communication

Guest services

Reservations

Sales skills

Organization

Multitasking

Problem solving

Formation

College degree preferred

Outils

Opera PMS

Microsoft Office

Guest communication systems

Description du poste

Four Seasons Hotels and Resorts is seeking a Communications Specialist at The Surf Club in Palm Beach, FL. You will engage guests across email, chat, and phone, drive revenues, and coordinate dining, spa, and experiences while upholding Four Seasons’ signature service.

Based on-site, you will collaborate with Reservations, Sales and Guest Experience teams, ensuring accurate guest profiles and seamless arrivals.