Luxury Guest Experience Lead | Resort, Flexible Schedule

Four Seasons Hotels and Resorts; Brookside (DE); In loco; USD 75.000 - 105.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Professional growth

Multicultural environment

Descrizione del lavoro

Four Seasons Hotels and Resorts in Brookside, DE is seeking a Guest Experience Manager to lead the guest journey across stays, coordinating with Front Office, Concierge, and F&B to deliver personalized, flawless service.

The role requires advanced English, luxury hospitality experience, and a proven ability to develop teams, anticipate guest needs, and handle sensitive situations, with opportunities for professional growth.

Competenze

• Previous experience as a Guest Experience Manager or similar role.
• Experience in luxury hospitality or high-end resort environments.
• Excellent communication, empathy, and problem-solving skills.
• Experience handling sensitive situations and service recovery.
• Strong focus on personalization and attention to detail.
• Proven experience leading and developing teams.
• Advanced English proficiency; additional languages are a plus.

Mansioni

• Oversee guest experience throughout each stay.
• Anticipate guest needs and personalize details for guests and VIPs.
• Manage guest requests, feedback and service recovery.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to ensure a seamless experience.
• Lead and support the Guest Experience team.
• Monitor guest feedback and satisfaction trends.

Conoscenze

Guest Experience

Team Leadership

Customer Service

English Proficiency

Descrizione del lavoro

Four Seasons Hotels and Resorts in Brookside, DE is seeking a Guest Experience Manager to lead the guest journey across stays, coordinating with Front Office, Concierge, and F&B to deliver personalized, flawless service.

The role requires advanced English, luxury hospitality experience, and a proven ability to develop teams, anticipate guest needs, and handle sensitive situations, with opportunities for professional growth.