VIP Guest Experience Lead

Four Seasons Hotels Ltd; Surfside (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Excellent Training and Development

Complimentary Accommodation at other F

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Complimentary Parking

Job summary

Four Seasons Hotel Surf Club in Surfside, FL, seeks a Guest Experience Manager to lead a hospitality-forward team and ensure guests receive exceptional service from arrival to departure. You will respond to requests with personalized recommendations while upholding Four Seasons policies.

You bring 2+ years in luxury hospitality, strong leadership, and proficiency with hotel PMS. You will train staff, manage front desk operations, coordinate VIPs, and resolve guest issues with grace.

Qualifications

• Minimum 2+ years in a luxury hospitality role.
• Strong leadership ability to motivate a diverse team.
• Working knowledge of hotel property management systems.

Responsibilities

• Coordinate VIP guest arrivals and preferences.
• Manage Front Desk and Guest Services duties.
• Train, supervise and evaluate staff; assist with payroll scheduling.

Skills

Leadership

Guest service excellence

PMS knowledge

Multitasking

Interpersonal skills

Tools

Hotel PMS

Job description

Four Seasons Hotel Surf Club in Surfside, FL, seeks a Guest Experience Manager to lead a hospitality-forward team and ensure guests receive exceptional service from arrival to departure. You will respond to requests with personalized recommendations while upholding Four Seasons policies.

You bring 2+ years in luxury hospitality, strong leadership, and proficiency with hotel PMS. You will train staff, manage front desk operations, coordinate VIPs, and resolve guest issues with grace.