Luxury Reservations & Guest Engagement Specialist

Four Seasons; Florida; Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive Salary & Wages

Comprehensive Benefits Package

401(k) Retirement Plan

Excellent Training and Development Op.

Complimentary Accommodations at other

Complimentary Dry Cleaning for Empl.

Complimentary Employee Meals

Résumé du poste

Four Seasons is seeking a Communication Specialist (PBX/Reservations Email Coordinator) based at The Surf Club property, Palm Beach. You will deliver personalized guest interactions via email, chat, and phone, drive revenue by converting inquiries into bookings, and coordinate dining, spa, and experiences.

As part of Reservations and Guest Experience, you’ll maintain guest profiles, assist with waitlists, and collaborate with Sales and Marketing to ensure flawless service for luxury clientele.

Qualifications

• College degree preferred or equivalent combination of education and relevant experience.
• Experience in luxury hospitality, reservations, guest services, or customer service preferred.
• Exceptional written and verbal communication skills.
• Multilingual skills are highly desirable.
• Ability to work with cross-functional teams.

Responsabilités

• Respond to guest inquiries through email, chat, and telephone in a professional, timely, and personalized manner.
• Convert reservation inquiries into confirmed bookings by identifying guest needs and presenting appropriate accommodations and experiences.
• Conduct pre-arrival outreach to confirm reservation details and personalize the guest experience.
• Promote and coordinate ancillary revenue opportunities, including dining reservations, spa appointments, transportation, celebrations, and resort activities.
• Manage inbound guest communications related to reservations, special requests, and resort services.
• Monitor and respond to guest inquiries across digital communication platforms.
• Process reservation requests received through online submissions, travel advisors, internal sales teams, and other booking channels.
• Maintain accurate guest profiles, reservation notes, communication records, and preferences within designated systems.
• Verify billing arrangements, guarantees, room preferences, and reservation details to ensure seamless guest arrivals.
• Resolve guest inquiries and concerns with professionalism, empathy, and appropriate follow-up.
• Assist with waitlisted reservations and special accommodation requests.
• Maintain comprehensive knowledge of accommodations, resort amenities, promotions, services, and local experiences.
• Collaborate closely with Sales, Marketing, and operational teams to support revenue generation and guest engagement initiatives.
• Participate in training sessions, departmental meetings, and property immersion activities to maintain product knowledge and service excellence.

Connaissances

Exceptional communication

Guest service

Relationship building

Consultative sales

Organizational skills

Multi-tasking

Problem solving

Cross-functional teamwork

Multilingual

Professionalism

Cross-cultural awareness

Formation

College degree preferred or equivalent

Outils

Opera PMS

Microsoft Office Suite

Guest communication systems

Description du poste

Four Seasons is seeking a Communication Specialist (PBX/Reservations Email Coordinator) based at The Surf Club property, Palm Beach. You will deliver personalized guest interactions via email, chat, and phone, drive revenue by converting inquiries into bookings, and coordinate dining, spa, and experiences.

As part of Reservations and Guest Experience, you’ll maintain guest profiles, assist with waitlists, and collaborate with Sales and Marketing to ensure flawless service for luxury clientele.