Luxury Guest Experience Lead — Resort Front & VIP Services

Four Seasons Hotels and Resorts; Brookside (DE); Sur place; USD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Learning and development opportunities

Multicultural work environment

Résumé du poste

Four Seasons Hotels and Resorts in the Dominican Republic Tropicalia region seeks a seasoned Guest Services Manager to lead daily operations and deliver exceptional guest experiences. You will coordinate with Front Office, Concierge, and Housekeeping to ensure seamless service and response to guest needs.

The role requires strong leadership, luxury hospitality background, and excellent English communication.

Qualifications

• Advanced English proficiency required.
• Experience leading guest services in luxury hospitality.
• Strong communication and problem-solving skills.

Responsabilités

• Oversee daily Guest Services operation.
• Provide warm, efficient, and personalized service throughout guest stays.
• Coordinate with Front Office, Concierge, Housekeeping and other departments.
• Lead, train and support the team to maintain high service standards.
• Handle VIP guests and special requests with discretion and care.

Connaissances

Advanced English

Leadership

Communication

Guest service management

Problem-solving

Description du poste

Four Seasons Hotels and Resorts in the Dominican Republic Tropicalia region seeks a seasoned Guest Services Manager to lead daily operations and deliver exceptional guest experiences. You will coordinate with Front Office, Concierge, and Housekeeping to ensure seamless service and response to guest needs.

The role requires strong leadership, luxury hospitality background, and excellent English communication.