Hybrid Tech Support & VIP Gaming Customer Care

GamblingCareers.com; Haslett (MI); Hybrid; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with employer matching

Job summary

Aristocrat Interactive is seeking a full-time Customer Service Agent to support players and ensure a seamless gaming experience. You will handle inquiries via phone, chat, and email, and assist with account and product information.

This role requires technical troubleshooting for computers, tablets, and mobile devices, strong communication, and a commitment to confidentiality while meeting daily contact targets.

Qualifications

• Entry-level to 2 years in inbound/support call center environments.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote company values.
• Maintain SLA for chats and phone inquiries, aiming for rapid responses.

Skills

Customer service

Communication skills

Troubleshooting

Typing 90 wpm

Windows Office

Education

High school diploma or equivalent

Some college preferred

Tools

Windows Office

Internet speed test

Job description

Aristocrat Interactive is seeking a full-time Customer Service Agent to support players and ensure a seamless gaming experience. You will handle inquiries via phone, chat, and email, and assist with account and product information.

This role requires technical troubleshooting for computers, tablets, and mobile devices, strong communication, and a commitment to confidentiality while meeting daily contact targets.