Gaming Customer Support Specialist - Hybrid Tech

Aristocrat; Haslett (MI); Hybrid; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Aristocrat Interactive is seeking a full-time Customer Service Agent to support players and ensure a seamless gaming experience. The role involves handling calls, chats, and emails, troubleshooting devices, and communicating offers to VIP customers.

Candidates should have up to 2 years of call-center experience, a high school diploma, and be comfortable with a hybrid schedule and 50% office travel. Strong typing and Windows skills are essential.

Qualifications

• Minimum 0–2 years of inbound/support call center experience preferred.
• High school diploma or equivalent; some college preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computers, tablets, and phones.

Skills

Typing 90 wpm

Communication skills

Customer service

Hybrid work readiness

Education

High School diploma or equivalent

Tools

Windows Office

Job description

Aristocrat Interactive is seeking a full-time Customer Service Agent to support players and ensure a seamless gaming experience. The role involves handling calls, chats, and emails, troubleshooting devices, and communicating offers to VIP customers.

Candidates should have up to 2 years of call-center experience, a high school diploma, and be comfortable with a hybrid schedule and 50% office travel. Strong typing and Windows skills are essential.