Evening Player Support Specialist

GamblingCareers.com; Tulsa (OK); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Job summary

Aristocrat Interactive seeks a Player Support Representative to provide outstanding support to players and ensure a remarkable gaming experience. You will handle chats, emails, and calls, assist with accounts and products, and stay updated on internal processes.

Join a collaborative, growth-driven team with a focus on confidentiality and data security. The role runs 3 pm to midnight, Monday through Friday, with a comprehensive benefits package and competitive hourly pay.

Qualifications

• 0-2 years of customer support or call center experience preferred.
• Be at least 21 years of age.
• High school graduate or equivalent experience required; some college coursework preferred.
• Strong problem-solving skills with the ability to think critically and resolve issues efficiently.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a customer-first approach.
• Comfortable being camera-ready while working.
• Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred.
• Experience troubleshooting computers, smartphones, and tablets.
• Diligent with strong grammar, typing, and data entry accuracy.
• Ability to work independently with good judgment and discretion.
• Highly organized with strong time management skills.
• Capacity to excel in a dynamic, high-demand setting.
• Previous technical support experience is a plus.

Responsibilities

• Provide accurate information and support regarding customer accounts, products, and services.
• Troubleshoot technical issues across computers, tablets, and mobile devices.
• Handle live chat, email communications, inbound calls, as well as occasional outbound calls.
• Communicate promotional offers and updates to VIP customers.
• Identify, advance, and provide feedback on service issues or customer concerns.
• Maintain strict customer confidentiality and data security standards.
• Uphold what we value and remain current on internal processes and protocols.
• Meet daily performance targets (approximately 70 customer contacts across channels).
• Adhere to SLAs, including responding to chats and calls within 45 seconds.

Skills

Customer support

Problem solving

Communication

Typing 90+ WPM

MS Office

Independence

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

Aristocrat Interactive seeks a Player Support Representative to provide outstanding support to players and ensure a remarkable gaming experience. You will handle chats, emails, and calls, assist with accounts and products, and stay updated on internal processes.

Join a collaborative, growth-driven team with a focus on confidentiality and data security. The role runs 3 pm to midnight, Monday through Friday, with a comprehensive benefits package and competitive hourly pay.