Gaming Support Agent - Hybrid & VIP Offers

GamblingCareers.com; DeWitt (MI); Hybrid; USD 24,796 - 34,440; Full time

Job summary

Aristocrat Interactive is seeking a full-time Customer Service Agent to join our top-tier team. You will support players across accounts, products, and services, troubleshoot multi-device issues, and respond to inquiries via calls, chat, and email, delivering a seamless gaming experience.

Ideal candidates bring 0–2 years in inbound support, strong written and verbal communication, and the ability to work a hybrid schedule with reliable internet.

Qualifications

• 0-2 years inbound/support call center experience.
• High school diploma or equivalent; some college preferred.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet.
• Travel to the office for at least 50% of scheduled shifts.
• Camera-ready for remote/on-site work.
• Advanced knowledge of computers and Windows Office; 90 wpm typing.
• Experience troubleshooting computers, smartphones, and tablets.
• Strong interpersonal and written communication skills.
• Ability to work independently with initiative in a fast-paced environment.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLA for chats and phone call inquiries in under 45 seconds.

Skills

Inbound support

Communication skills

Technical troubleshooting

Typing 90 wpm

Windows Office

Independent work

Time management

Fast-paced environment

Travel flexibility

Customer confidentiality

Education

High school diploma

Tools

Internet speed test

Job description

Aristocrat Interactive is seeking a full-time Customer Service Agent to join our top-tier team. You will support players across accounts, products, and services, troubleshoot multi-device issues, and respond to inquiries via calls, chat, and email, delivering a seamless gaming experience.

Ideal candidates bring 0–2 years in inbound support, strong written and verbal communication, and the ability to work a hybrid schedule with reliable internet.