Evening Player Support Specialist — Live Chat & Tech Help

Aristocrat Leisure; Tulsa, Northern (OK, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Aristocrat Leisure is seeking a Player Support Representative to deliver outstanding support to players and enhance the gaming experience. The role operates 3 pm to midnight, Monday through Friday, within a collaborative team focused on growing player happiness and company success.

You will handle live chat, email, and calls, troubleshoot across devices, and communicate promotions to VIP customers while upholding data security and internal protocols.

Qualifications

• 0-2 years in customer support or call center preferred
• Be at least 21 years of age
• High school graduate or equivalent; some college coursework preferred
• Strong problem-solving skills with critical thinking
• Excellent written and verbal communication
• Strong interpersonal skills with a customer-first approach
• Comfortable being camera-ready while working
• Experience troubleshooting computers, smartphones, and tablets
• Diligent with accurate grammar, typing, and data entry
• Ability to work independently with good judgment and discretion
• Highly organized with strong time management
• Capacity to excel in a dynamic, high-demand setting

Responsibilities

• Provide accurate information and support regarding customer accounts, products, and services
• Troubleshoot technical issues across computers, tablets, and mobile devices
• Handle live chat, email, inbound calls, and occasional outbound calls
• Communicate promotional offers and updates to VIP customers
• Identify, escalate, and provide feedback on service issues or customer concerns
• Maintain strict customer confidentiality and data security standards
• Adhere to internal processes and protocols
• Meet daily performance targets (about 70 contacts across channels)
• Adhere to SLAs, including 45-second response times for chats and calls

Skills

Customer support

Troubleshooting

Live chat & calls

Written & verbal comms

Data privacy & confidentiality

Camera-ready on video

Typing 90+ WPM

Independent judgment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Aristocrat Leisure is seeking a Player Support Representative to deliver outstanding support to players and enhance the gaming experience. The role operates 3 pm to midnight, Monday through Friday, within a collaborative team focused on growing player happiness and company success.

You will handle live chat, email, and calls, troubleshoot across devices, and communicate promotions to VIP customers while upholding data security and internal protocols.