VIP Casino Guest Experience Associate

Live! Casino & Hotel Virginia; Petersburg (VA); Presencial; USD 10.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Tuition Reimbursement

Exclusive Discounts on Travel, Games &

Entertainment

Descripción de la vacante

Live! Casino & Hotel Virginia in Petersburg, VA is seeking friendly team members to welcome guests at the Rewards Center and assist with new card sign-ups and promotions. You will greet guests in the VIP Room and ensure they enjoy their experience, while explaining member benefits and contests.

Great for those who thrive in a fast-paced, entertaining casino setting. This union position offers flexible shifts and on-site duties with opportunities to contribute to guest satisfaction.

Formación

• Must have high school diploma or GED or equivalent work experience in a customer service environment.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as might be required to perform assigned duties, or as required by Live's operating standards.

Responsabilidades

• Welcomes customers.
• Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center.
• Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
• Informs members of benefits, contests and promotions.
• Replaces lost club cards.
• Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
• Assists with payment of slot jackpots, ticket fills and equipment jams.
• Repairs minor slot machine malfunctions.
• Notifies slot technicians when machine malfunctions require technical assistance.
• Discretionary ability to extend complementary services in accordance with the approved comp matrix.
• Responds to guest questions, issues and concerns in a courteous and professional manner.
• Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
• Complies with internal controls, standards and procedures.
• Ability to extend complimentaries in accordance with the property comp matrix.
• Other duties may be assigned.

Conocimientos

Customer service

Communication

Flexibility

Educación

High school diploma or GED

Descripción del empleo

Live! Casino & Hotel Virginia in Petersburg, VA is seeking friendly team members to welcome guests at the Rewards Center and assist with new card sign-ups and promotions. You will greet guests in the VIP Room and ensure they enjoy their experience, while explaining member benefits and contests.

Great for those who thrive in a fast-paced, entertaining casino setting. This union position offers flexible shifts and on-site duties with opportunities to contribute to guest satisfaction.