VIP Experience Manager - High-Value Players

DraftKings; Pennsylvania; On-site; USD 68,000 - 85,000; Full time

Job summary

DraftKings is seeking a VIP Host to forge and cultivate relationships with our most engaged players, driving high levels of loyalty and revenue. You will execute the day-to-day VIP strategy, understand player needs, and deliver a world-class experience that fosters advocacy.

Responsibilities include managing player relationships via events and communications, expanding market opportunities, and applying VIP policies with responsible gaming in mind.

Qualifications

• Bachelor’s degree in a related field or relevant experience.
• At least 3 years of experience in a Sales, Account Management, or customer-facing role.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Analytical mindset to make quick and confident decisions on data and trends.
• Must be able to obtain and maintain required State Gaming Licenses.
• Willingness to travel and work nights and weekends.

Responsibilities

• Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
• Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
• Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.
• Compile player feedback to support improvements to the platform and identify opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

Skills

Sales experience

Account management

Customer-facing

Analytical mindset

Willingness to travel

State gaming licenses

Education

Bachelor’s degree

Job description

DraftKings is seeking a VIP Host to forge and cultivate relationships with our most engaged players, driving high levels of loyalty and revenue. You will execute the day-to-day VIP strategy, understand player needs, and deliver a world-class experience that fosters advocacy.

Responsibilities include managing player relationships via events and communications, expanding market opportunities, and applying VIP policies with responsible gaming in mind.