VIP Experience Concierge

Yaamava Resort & Casino at San Manuel; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel seeks a VIP Representative to elevate the guest experience in the Event Center. You will be a liaison for VIP guests and tribal members, coordinating amenities and escort services with professionalism and a focus on best-in-class service.

This role requires a high standard of customer experience, diplomacy, and the ability to work in a fast-paced, high-volume environment while maintaining exceptional guest relations.

Qualifications

• High School Diploma or GED required.
• Minimum five (5) years of experience in customer experience.
• Experience in upscale hospitality within a high-volume setting preferred.

Responsibilities

• Serves as liaison to VIP Guests and Tribal Members, executing requests during events.
• Organizes service sequence and collaborates across departments to meet requirements.
• Provides information about the guest experience and event timelines.
• Manages VIP arrivals and coordinates escorts and amenities delivery.
• Assists other positions to enhance guest experience as needed.
• Performs other duties to support department operations.

Skills

VIP guest service

Customer experience

Diplomacy

Multitasking

Event operations

Education

High School Diploma or GED

Job description

Yaamava Resort & Casino at San Manuel seeks a VIP Representative to elevate the guest experience in the Event Center. You will be a liaison for VIP guests and tribal members, coordinating amenities and escort services with professionalism and a focus on best-in-class service.

This role requires a high standard of customer experience, diplomacy, and the ability to work in a fast-paced, high-volume environment while maintaining exceptional guest relations.