VIP Concierge & Guest Experience Specialist

San Manuel Band of Mission Indians; Highland (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

San Manuel Band of Mission Indians is seeking a VIP Services Representative to assist with administrative duties and coordinate VIP service functions, including hotel and event reservations. The role emphasizes guest loyalty and superior service per Yaamava’ Resort and Casino standards.

You will interact directly with guests, manage reservations, update profiles, and coordinate travel for off-site events while upholding confidentiality and tribal gaming regulations.

Qualifications

• High School Diploma or GED required.
• Minimum two (2) years of guest service experience; casino experience preferred.

Responsibilities

• Handle in-person and phone reservations for hotels, events, and entertainment.
• Coordinate guest arrivals and communicate with staff for escort and amenities.
• Assist guests with changes and inquiries while updating guest profiles.

Skills

Communication skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Public interaction

Multitasking

Professional demeanor

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

San Manuel Band of Mission Indians is seeking a VIP Services Representative to assist with administrative duties and coordinate VIP service functions, including hotel and event reservations. The role emphasizes guest loyalty and superior service per Yaamava’ Resort and Casino standards.

You will interact directly with guests, manage reservations, update profiles, and coordinate travel for off-site events while upholding confidentiality and tribal gaming regulations.