Premium Hotel Concierge: Create Memorable Guest Experiences

Yaamava Resort & Casino at San Manuel

Highland (CA)

On-site

USD 42,000 - 64,000

Full time

3 days ago

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Job summary

Yaamava Resort & Casino at San Manuel seeks a Concierge under Front Desk supervision to elevate guest satisfaction by delivering best-in-class service and creating memorable experiences. The role designs and coordinates dining, hotel, entertainment, transportation, and special event reservations.

You will collaborate with VIP Services and other departments to anticipate guest requests, honor Forbes Travel guidelines, and recognize guest loyalty through personalized service while maintaining

Qualifications

High School Diploma or equivalent required.
Minimum of four years' customer service experience required.
Upscale hotel experience preferred.

Responsibilities

Provides highest service standards to guests during all interactions and handles in-person and phone reservations for hotels, events and entertainment.
Addresses guest concerns with immediate solutions and maintains guest account records.
Safeguards confidential data and adheres to health and safety policies.
Reports facilities issues and guest requests to supervisor, ensuring timely follow-up.
Contributes to a collaborative environment and completes customer service training as needed.
Performs other duties to support efficient operations.

Skills

Customer service

Hospitality

Communication skills

Multitasking

Guest relations

Education

High School Diploma or equivalent

Job description

You will collaborate with VIP Services and other departments to anticipate guest requests, honor Forbes Travel guidelines, and recognize guest loyalty through personalized service while maintaining

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